FEMA Vows Changes to Flood Insurance Claims Appeals


After learning some hard lessons from Superstorm Sandy, the Federal Emergency Management Agency says it is reforming the way it handles appeals from disgruntled policyholders in the National Flood Insurance Program.

FEMA announced that it is overhauling its claims appeals process so homeowners can take disputes about payment directly to FEMA officials rather than having to go through the insurance companies they are fighting for repair dollars.

FEMA also will create an oversight team to scrutinize how much the insurance companies spend fighting customers in court.

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